Utility Billing

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Effective August 1, 2022, the City of Pomona will resume regular utility service payment and disconnection practices for delinquent customer accounts.

For more info please click here: Utility Disconnection Notice


SB 998 Policy - Policy on Discontinuation of Residential Water Service

For citizen inquiries and emergencies regarding the issues listed below, Monday thru Thursday from 7:30 a.m. - 6:00 p.m., direct calls to Customer Service at (909) 620-2241. For evenings, weekends (including Fridays) and holidays, contact Police Dispatch at 909-622-1241.

Water and Sewer

  • Water Quality (Taste & Odor)
  • Water Pressure
  • Water Main Breaks
  • Water Main Leaks/Water Meter Leaks
  • Water Conservation
  • Sewer Main Breaks/Sewage Spills/Sewage Back-ups

Trash and Recycling Collection

  • Trash
  • Greenwaste
  • Recycling
  • Bulky Item Pick Up


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